Our Customer Reviews

4.7 out of 5 from more than 1,500 verified reviews on ProductReview.com.au, Australia’s independent review site. 92 per cent rate us four or five stars. The figure is theirs, not ours, and we cannot remove reviews from it.

What people say works

• Ordering is simple and the pass arrives quickly. Express Post, usually within a few business days, and the exchange order is valid for three months so you can order early.
• Someone answers the phone. We are a small Australian business. Call 1300 635 500 and you get a person who knows the product.
• It works once you are there. Reviewers describe exchanging the pass at the airport or a major station without trouble.

What people are honest about

Since the October 2023 price rise, the most common reservation is value. For some trips the critics are right: if your whole holiday is Tokyo, or Tokyo and Kyoto and nothing further, individual tickets can cost less. We say so on our prices page and on the phone. The pass earns its money when you cover distance. Our guide to booking individual tickets is there so you can work out which suits you.

A few reviews mention delivery delays, almost always around Christmas and Easter. Order a fortnight ahead over holiday periods and that goes away.

Read them in full

• ProductReview.com.au, newest first
• Google customer reviews

If something has gone wrong

Call us first on 1300 635 500, Sydney business hours, or use the contact page. A pass that has not arrived, a change of dates or a misspelt name can usually be fixed in one call. If we cannot put it right, say so publicly. That is what the review sites are for.

Leaving a review

If we did a good job, two minutes on ProductReview or Google makes a real difference to a small business. Mention the specific thing that helped. That is what the next person is trying to find out.