What are the JR Hotel Discounts?
You can find more about the JR Hotel Discounts which come with the Japan Rail Pass here
Can I cancel my Japan Rail Pass Exchange Order?
Yes, you can cancel your unused exchange order within one year of the date of issue for a fee. You can read more about it within our terms of use
Where do I swap my Exchange Order voucher?
Please check the list of exchange offices here
What happens if I lose my Japan Rail Pass or it is stolen?
The Japan Rail Pass Exchange Order or Japan Rail Pass cannot be reissued if it is lost or stolen. Make sure you keep it safe at all times.
Can I refund my Japan Rail Pass Exchange Order?
Yes, you can refund your unused Japan Rail Pass Exchange Order within one year of the date of issue for a fee. You can read more about it within our terms of use
What is a Shinkansen train?
A Shinkansen is referred to as a bullet train. You can learn more about the Shinkansen here
