Is there a child discount?
Children aged 6-11 are entitled to a 50% discount on their JR Pass. Children aged 5 and under can travel for free.
What is the difference between Economy and Green class?
Both provide a comfortable experience, but as you’d expect, Green class offers larger seats, more foot space and enhanced facilities, in return for a higher price. The enhanced facilities depend on the Shinkansen, but can include foot rests, reading lights, radios, electrical outlets and seat warmers. Green class Shinkansen carriages also tend to be less [...]
How do I reserve a seat?
You will reserve your seats in Japan. Seats can be reserved at Seat Reservation Machines, ‘Midori no Mado Guchi’ ticket offices, Travel Service Centers and JR-Associated Travel Agencies. You can make seat reservations right up until the train departs. You can read more here on seat reservation
Can I use the pass in Tokyo/Kyoto/Osaka etc?
Yes, you can use your JR pass for designated JR lines throughout Japan’s major cities and prefectures.
Can I get a refund on my exchange order?
You can cancel your unused exchange order within one year of its date of issue for a fee. Please see our terms of use for more information.
Can I use JR Pass in Tokyo?
Yes, you can use the JR Pass on the Yamanote line (Tokyo loop line that goes around Tokyo and serves most of the big stations), the Chuo/Sobu line (Runs accross the Yamanote loop line from East to West) and the Tokyo Monorail. You can also use the JR Pass on other JR Lines that go [...]
