Can I refund my Japan Rail Pass Exchange Order?
Yes, you can refund your unused Japan Rail Pass Exchange Order within one year of the date of issue for a fee. You can read more about it within our terms of use
What is a Shinkansen train?
A Shinkansen is referred to as a bullet train. You can learn more about the Shinkansen here
Can I change the name on the Japan Rail Pass Exchange Order?
Yes, but only if there was an error with your name. You can not transfer the Exchange Order to someone else. This will also incur a small fee. Please read the terms of use for more information.
What If I lose something on the Bullet Train?
Don’t worry, Japan is one of the safest countries in the world and there is a great chance it would have been handed in. If you recently lost your property, you can visit one of JR’s lost property counters or even give them a call before you make the journey.
Where do I put my luggage?
There is no specific area to place your luggage on the bullet train but you can place them behind the very last row of seats in the carriage. Japan is very safe, so don’t worry! Smaller items can be placed in the overhead storage compartment, or if you are not comfortable with leaving your luggage [...]
Can I reserve seats on the Japan Bullet Train?
You will reserve your seats in Japan. Seats can be reserved at Seat Reservation Machines, ‘Midori no Mado Guchi’ ticket offices, Travel Service Centers and JR-Associated Travel Agencies. You can make seat reservations right up until the train departs. You can read more here on seat reservation
